Frequently Asked Questions
Find answers to common questions about shopping at Ollie's
How can I track my order?
Once your order ships, you will receive an email with a tracking link to monitor your delivery status in real-time.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order?
Orders are processed quickly, but you can request changes or cancellations within 30 minutes of placement by contacting support.
Are my payment details secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure your data is always protected.
What should I do if I receive a damaged item?
Please contact our support team immediately with your order number and a photo of the damage so we can arrange a replacement.